9 Steps to Team Excellence

Discover

FROM: I believe this is the problem

TO: My team and I are able to articulate and measure the problem

I don’t know where to start

My team and I are
speaking the same
language

Not sure how to apply this
to my work

Know how to apply this
to my work

I don’t know how to prioritize
what to do

I have a way of prioritizing
and measuring success and
articulating the problem

Solve

FROM: Don’t know how to solve the problem we figured out

TO: Have a method to solve the problem we scoped to and know how to tell if thing are improved

Now that I have a problem
defined I don’t know how to
solve the problem

I know a model to use to work towards a solution

Don’t know exactly
what to do

I know what tools to use
and in what order

Haven’t tried this out
on my problem yet

I have applied the tools to our
problem and I have used data
to see improvement

Sustain

FROM: Haven’t used this on any other problems

TO: Internal process and a team to how to apply this to other problems

Don’t know how to use this to
solve problems everyday

We have a huddle board
process that let’s us use this to
solve problems everyday

We don’t know how to
prioritize additional problems

We have a process to
solve other problems

Change has been
introduced

Change sticks