Eliminated Client Waitlist for Pregnant Women in Need
Monarch Recovery Services
Roxanne Zuck, Program Supervisor, from Monarch Recovery Services, identified that the Pregnancy Parenting Outreach Program (PPOP) assessment process was taking a long time. Roxanne decided to take action in order to reduce the time it took to perform the assessment. By using Lean Green Belt tools, an informed problem statement was developed and a scope of work was identified. The background information and current conditions were then analyzed in order to create clear goals. This led her to successfully overcome this challenge, saving time for all stakeholders and eliminating waitlists for clients.