Public Sector

Eliminated Client Waitlist for Pregnant Women in Need

Monarch Recovery Services

Roxanne Zuck, Program Supervisor, from Monarch Recovery Services, identified that the Pregnancy Parenting Outreach Program (PPOP) assessment process was taking a long time. Roxanne decided to take action in order to reduce the time it took to perform the assessment. By using Lean Green Belt tools, an informed problem statement was developed and a scope of work was identified. The background information and current conditions were then analyzed in order to create clear goals. This led her to successfully overcome this challenge, saving time for all stakeholders and eliminating waitlists for clients.

Kerry’s Place Recruitment and Screening Process Improvement

The current problem facing Kerry’s Place withrespect to the recruitment and screening process is that the time to hire takes too long, is inconsistent and involves too many steps. Collecting data enabled the Steering Committee to understand what would indicate an improved state and began the conversation about the opportunities that would allow the reduction of the overall process.