Monarch Recovery Services

Eliminated Client Waitlist and Saved $3,770.88 Annually

Problem Statement

The intake process for different programs varied and caused delays in services.


  1. Reduce the wait time for services.
  2. Make the assessment forms more user-friendly/shorter.
  3. Make access to services better for clients.


  1. 66% time reduction to conduct assessments was accomplished.
  2. Assessments went from taking 60 to 120 minutes, to an average of 20 to 30 minutes to complete.
  3. The wait list was e program was eliminated within 2 weeks of implementation.

“We have been working with PACE for several years now on different projects. Neha and Derek have provided us with some great tools and have given us direction on how to implement new ideas. We are looking forward to working with them on our Strategic Plan for Monarch Recovery Services.”

— Roxane Zuck, CEO/Directrice Générale, Monarch Recovery Services